Company Policies.

We collect only what we need to schedule your move and follow up: name, phone, email, pickup/dropoff addresses, and basic job details. Payment data is handled by our payment processors (Stripe, Zelle, Cash App, PayPal) — we never store full card numbers.

What we collect

• Contact info you submit through booking forms or by phone.
• Move details (inventory, addresses, special requirements).
• Basic site analytics (page views, device type) to improve the site.

How we use it

• To quote, schedule, and complete your move.
• To send appointment confirmations and follow-up receipts.
• To respond to questions or complaints.

What we don't do

We do not sell, rent, or trade your information. We do not send marketing texts or emails unless you opt in. You can request deletion of your data at any time by emailing majesticmover1130@gmail.com.

By booking a crew with Majestic Mover, you agree to the following terms. These exist to keep both sides honest.

Scope of work

We provide labor for loading, unloading, lifting, and short-distance moves. The customer is responsible for providing accurate inventory, access to the property, and any required parking or building reservations.

Customer responsibilities

• Be present (or designate an adult) at pickup and dropoff.
• Disclose stairs, elevators, long carries, or oversize items in advance — undisclosed conditions may incur additional time.
• Disconnect appliances and disassemble furniture unless that service was booked.

Hazardous and prohibited items

We do not transport firearms, ammunition, propane tanks, fuel, paint, illegal substances, live animals, or perishable food. We may decline to move items that are unsafe to handle.

Disputes

Any disputes will first be addressed directly with management at (908) 357-3131. Governing law is the state in which the service was performed.

Cancellations

• 48+ hours before the job: Full refund of any deposit.
• 24–48 hours before: 50% of the deposit is refunded.
• Less than 24 hours: Deposit is non-refundable (crew has already been scheduled and turned away other work).

Rescheduling

Free reschedule with 24+ hours notice, subject to crew availability. Inside 24 hours, we'll do our best but may need to apply a small rebooking fee.

Refunds for completed jobs

If you are not satisfied with the work, contact us within 48 hours. We review every complaint and will issue partial or full refunds where warranted — including for damaged items not covered by insurance (see Liability Coverage).

No-shows by us

If our crew fails to show up within 60 minutes of the scheduled window without contacting you, your deposit is fully refunded and the first hour of the rescheduled job is free.

Majestic Mover carries general liability and cargo insurance on every job. Coverage applies during loading, transport, and unloading.

Released Value Protection (included)

Standard, no-charge coverage of approximately $0.60 per pound per item. Example: a 100 lb TV is covered up to ~$60. This is the federally mandated minimum.

Full Value Protection (upgrade)

Available for an additional fee. We repair, replace, or pay cash value (whichever is lowest) for damaged items, up to $6 per pound of total shipment weight.

Exclusions

• Items packed by owner (PBO) without crew inspection.
• High-value articles (jewelry, cash, documents, art over $100/lb) unless declared in writing in advance.
• Damage caused by natural disasters, civil unrest, or pre-existing defects.
• Mechanical/electrical failure of appliances and electronics where there is no external damage.

Filing a claim

Report damage within 9 months (federally protected window) by emailing photos and a description to majesticmover1130@gmail.com. We respond within 5 business days.

Accepted methods

Cash, Zelle, Cash App, PayPal, and all major credit/debit cards via Stripe. Card payments may carry a small processing surcharge displayed before checkout.

Deposits

Jobs over 4 hours or with multiple crew members require a deposit (typically $50–$150) to confirm the booking. Deposit is applied to the final balance.

Billing

Hourly jobs are billed in 15-minute increments after the 2-hour minimum. The clock starts when the crew arrives on site and stops when the last item is unloaded. Flat-rate jobs are billed as quoted unless scope changes.

Zelle & Cash App specifics

Send to the phone/handle provided on your invoice. Always include the invoice number in the memo. Zelle has a daily limit set by your bank — large jobs may need to be split or use an alternate method. Funds are confirmed before the crew leaves the site.

Tipping

Tips are never expected but always appreciated and go directly to the crew.

Late or disputed payment

Balances unpaid 7 days after job completion accrue a 1.5% monthly service charge. Disputed charges should be raised with management before contacting your card issuer — we resolve nearly all issues directly and quickly.